Privacy Policy

Last updated: September 30, 2026

Our Commitment to Your Privacy

SoldBySuraj is the real estate brand of Suraj Iyengar, REALTOR® with RE/MAX Excellence (“we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit RealtorSuraj.ca, submit an inquiry, request real estate information or communicate with us about our services.

Our services include assistance with buying, selling, leasing and investing in residential and commercial real estate in Toronto and the Greater Toronto Area.

We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

This policy applies to our website and our handling of inquiries and service-related information. RE/MAX Excellence and independent third-party services may also have privacy policies governing information they collect and handle directly.

Information We Collect

We collect personal information reasonably necessary to respond to your requests, provide our services and fulfil applicable obligations.

Depending on your interaction with us, this may include:

• Your name, email address, telephone number and preferred method of contact.
• Your property address and details about a property you wish to sell, lease or have evaluated.
• Your buying, renting or investment preferences, including preferred locations, property types, budget and timelines.
• Information you provide through contact forms, emails, messages or consultations.
• Your communication preferences and records of consent or unsubscribe requests.
• Records of our communications and the services you have requested.

If you proceed with a real estate transaction, additional information may be required for representation, transaction documentation, identity verification or other legal and regulatory obligations. We will explain the relevant collection purposes through that service process.

Please do not submit sensitive identification documents, banking details or other confidential financial information through a general website contact form. If such information is required, we will explain how to provide it through an appropriate channel.

Information Collected Automatically

Our website and its service providers may process technical information associated with your visit, including:

• Your Internet Protocol (IP) address.
• Browser type, device type and operating system.
• Pages viewed, referring websites and visit times.
• Website interactions, error logs and security-related information.
• Cookie identifiers, where cookies or similar technologies are used.

We use relevant technical information to operate and secure the website, diagnose problems and understand website performance.

Some technical information may constitute personal information. We do not assume that all website usage information is anonymous.

How We Use Your Information

We use personal information for purposes such as:

• Responding to inquiries and requests.
• Arranging consultations, property showings and appointments.
• Understanding your real estate needs and preferences.
• Providing requested property information, home valuations and market information.
• Assisting with buying, selling, renting or investing in real estate.
• Managing client relationships and maintaining appropriate business records.
• Operating, maintaining and improving our website and services.
• Sending property alerts, newsletters or promotional communications where we have the required consent or another lawful basis.
• Meeting applicable legal, regulatory, brokerage and professional obligations.
• Preventing fraud, investigating misuse and protecting our systems.

We limit the use of personal information to identified purposes and other uses permitted or required by law. Where required, we obtain additional consent before using information for a new purpose.

Contact Forms, Email Links and Direct Communications

When you submit a website form or contact us by email, telephone or another communication channel, we use the information you provide to respond and address your request.

We may retain your inquiry and our response to support ongoing service, maintain appropriate records and document your communication preferences.

Submitting an inquiry does not, by itself, give unrestricted permission to send unrelated promotional messages.

Home Valuations, Property Searches and Real Estate Resources

You may choose to request a home valuation, property recommendations, a consultation, market information or other real estate resources.

To fulfil your request, we may ask for relevant contact information, property details, preferred locations, budget and other information necessary to understand your needs.

We use that information to provide the requested service and related follow-up. Ongoing promotional communications are subject to applicable consent requirements.

You may browse publicly available website content without submitting a personal inquiry, although technical information may still be processed as described in this policy.

Consent and Your Choices

Where required, we obtain meaningful consent for the collection, use and disclosure of personal information.

The appropriate form of consent depends on the sensitivity of the information and the circumstances. For example, providing your contact details to request a showing generally allows us to use those details to respond and arrange the showing.

Where express consent is required, we request it separately. Merely visiting our website does not constitute consent to every possible use of your personal information.

You may withdraw consent to optional uses by contacting us. Withdrawal is subject to legal or contractual restrictions and reasonable notice. We will explain relevant consequences, including whether withdrawing consent affects our ability to provide a requested service.

Marketing Communications and Unsubscribe Requests

Where permitted by applicable law, we may send real estate updates, property alerts, newsletters or promotional communications by email, text message or other electronic channels.

These communications identify the sender and provide an appropriate way to unsubscribe.

You may stop receiving promotional communications by:

• Using the unsubscribe link or instructions included in the message.
• Following the opt-out instructions provided in a promotional text.
• Emailing soldbysuraj.ca@gmail.com with your request.

We process unsubscribe requests without delay and within the period required by applicable law, including no later than 10 business days where Canada’s Anti-Spam Legislation applies.

Unsubscribing from promotional communications does not necessarily stop service-related communications, such as responses to your inquiries, appointment confirmations or messages about an active transaction.

When We Share Personal Information

We do not sell or rent your personal information.

We may disclose or transfer relevant information in the following circumstances:

Brokerage and transaction support: With RE/MAX Excellence and authorized individuals involved in providing requested services, administering transactions or fulfilling brokerage obligations.

Service providers: With providers supporting website hosting, form delivery, email, client relationship management, appointment scheduling, technical support and other business operations. We take reasonable steps to require appropriate protection and limit their processing to authorized purposes.

Transaction participants and professional advisers: Where necessary and authorized, with parties involved in your transaction, such as other real estate professionals, lawyers, mortgage professionals, inspectors, landlords or property managers. We seek additional consent for referrals or disclosures where required.

Legal and regulatory requirements: Where required or permitted by law, including lawful requests, court orders, regulatory requirements and applicable recordkeeping obligations.

At your direction: When you ask us to share information or provide the necessary consent.

We limit disclosures to information reasonably necessary for the relevant purpose.

Third-Party Processing and Storage Outside Canada

Some service providers may store or process personal information outside your province or outside Canada.

Information processed in another jurisdiction may be subject to that jurisdiction’s laws and lawful access by courts, law enforcement or government authorities.

We remain accountable for personal information transferred to service providers for processing and take reasonable steps to require appropriate protection.

You may contact us for further information about service providers and processing outside Canada.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support functionality, security and website performance.

Cookies are small files stored on your device. Depending on the tools installed, they may remember preferences, support website features, measure usage or help evaluate advertising.

Essential technologies: Support functions such as security, navigation and form operation.

Analytics technologies: Where enabled, help us understand how visitors use the website and identify opportunities to improve it.

Advertising technologies: Where enabled, may measure advertising effectiveness or support remarketing. These technologies may process device identifiers and browsing activity and associate that information with information held by the provider.

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We request consent for optional tracking where required by applicable law.

You can manage cookies through your browser settings and, where available, the website’s cookie controls. Blocking certain cookies may affect website functionality. Browser cookie settings do not necessarily control every type of tracking technology.

Links to Other Websites

Our website may contain links to property platforms, social media pages, brokerage websites and other third-party services.

Those services have their own privacy policies and practices. This policy does not govern information you provide directly to them.

We encourage you to review their privacy policies before submitting personal information.

Protecting Your Information

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the personal information we handle.

Access is limited to individuals and service providers who require information for authorized purposes.

No website, email system or method of electronic storage can guarantee complete security. If a privacy breach occurs, we will assess it and take appropriate action, including notifications and reporting where required by law.

Accuracy of Personal Information

We take reasonable steps to keep personal information accurate, complete and current for the purposes for which it is used.

Please contact us if your contact information, preferences or other relevant details change, or if you believe information we hold about you is incorrect.

Retention of Personal Information

We retain personal information only as long as reasonably necessary to fulfil the purposes for which it was collected and meet applicable legal, regulatory, contractual and professional obligations.

Retention periods vary according to the information involved. An initial website inquiry may have a different retention period from documents relating to a completed real estate transaction.

When information is no longer required, we take reasonable steps to securely delete, destroy or anonymize it.

We may retain limited records of unsubscribe requests to ensure your communication preferences continue to be respected.

Access, Corrections and Deletion Requests

Subject to applicable legal exceptions, you may request access to personal information we hold about you and information about how it has been used or disclosed.

You may also ask us to:

• Correct inaccurate or incomplete information.
• Withdraw consent to optional processing.
• Delete information that is no longer required.

We may need to verify your identity before responding. We request only information reasonably necessary for that verification.

Deletion is subject to applicable retention obligations. We may need to retain certain information to meet legal, regulatory or contractual requirements, maintain required transaction records or address legal claims.

We respond within applicable legal timelines. If we cannot fulfil all or part of a request, we will explain the reason, subject to legal restrictions.

Privacy Questions and Complaints

Suraj Iyengar is the contact responsible for addressing privacy questions and requests relating to information handled by SoldBySuraj.

If you have a concern or complaint, please contact us using the details below. We will review your concern and respond appropriately.

If you are dissatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or another privacy authority with jurisdiction over your concern.

Changes to This Privacy Policy

We may update this policy to reflect changes to our website, services, technology or legal obligations.

The current version will be posted on this page with an updated date. Where required, we will notify affected individuals of significant changes and obtain additional consent before using information for a new purpose.

Contact Us

For privacy questions, complaints, access requests, corrections or communication preferences, please contact:

Suraj Iyengar — SoldBySuraj
REALTOR® | RE/MAX Excellence
115 Matheson Blvd W, Unit 102
Mississauga, ON L5R 3L1
Canada

Telephone: +1 (437) 217-7217
Email: soldbysuraj.ca@gmail.com
Website: RealtorSuraj.ca